Usability testing for commercial bank application
The client was concerned about the user experience rendered by its banking application. We propose usability testing to Identify and help address usability gaps in the application.
Our Activities
The project engaged UX designers/researchers, to perform user testing of the application
Research
Conducted comprehensive research to understand the context and user tasks for the existing application to understand user pain points, build customer persona and craft user journeys
Usability Testing
Our team recommended and performed user testing of the application– to understand, record, observe, and analyze how users interacted with the application and the issues they faced.
Our Goals
Understand user context and pain points
Identify and address usability gaps
Analysis and recommendations
Research
Scenario creation
A test scenario was constructed to lay out 4 key tasks for users to perform and user attributes were drafted.
Task performance test
A set of 5 users were invited to perform the tasks and share their thoughts talking out loud. Real-time observation was performed with observer tool.
Analysis
Data compilation,thorough analysis and recommendations followed to compile a report and define corrective actions.